NB: www.brandedworkwear.co.nz is fully owned and operated by Digitech Embroidery and print Services Limited.
The Terms and Conditions contained herein are the exclusive terms and conditions for the sale of products and services from Digitech Embroidery and Print Services Limited (Digitech) to, the Customer. The Customer agrees that the terms and conditions stated herein constitute the final, complete, exclusive expression of the agreement between the Company and Customer. The Customer is referred to that (those) individual(s) which is(are) submitting an order or a request for an order from the Company.
1. CONTENT
The Customer shall not submit, in any form, any materials (Content), including, but not limited to electronic files, photos, graphic images that are unlawful, vulgar, defamatory, obscene, pornographic, indecent, libelous, or otherwise objectionable, or that which would incite or encourage a criminal offense or liability. Digitech will not accept any designs which promote bullying, hate groups, foreign political organizations, or terrorist organizations. Digitech reserves the right to refuse any design.
2. COPYRIGHT AND TRADEMARKS
Digitech assumes no responsibility for researching or authenticating the rights held by any Customer to any trademark as it relates to any design or logo reproduced on behalf of the Customer. All liability, for any act of trademark infringement, rests solely with the Customer. The Customer hereby indemnifies Digitech against any, and all, actions resulting from trademark issues. A letter of authorization may be required to proceed on orders where trademark infringement is questioned.
3. HOLD HARMLESS
The Customer agrees to hold Digitech, it’s owners, directors, employees, and agents, free and harmless from all liability and indemnify Digitech for any loss, damage, or injury which may result from producing a Customer’s Content. The obligation of the Customer shall extend to the payment of all judgments, awards, losses, liabilities, costs, and expenses, including, but not limited to, all attorney and legal fees, and costs of litigation or other out-of-pocket costs, because of, the reproduction of the “Content” requested by the Customer.
4. TURNAROUND TIME
Standard turnaround time for orders is 10 business days from the time of Order Confirmation. Digitech will not proceed until approval has been made on artwork. The turnaround time does not include ship time. Some types of production may require additional time. Digitech will observe all national holidays, thereby adding to the turnaround time. If the Customer must have an order by a specific date, please inform Digitech; rush fees may apply. Fulfillment services, such as hang tags, folding, packaging, etc. may add to the standard turnaround time.
5. MINIMUMS
The minimum order of garments purchased is 1 pieces.
5. OUTSOURCING
Digitech reserves the right to outsource work where it deems necessary.
6. PAYMENTS
The final payment must be received before the order can be released, or shipped, to the Customer. Those customers requesting Terms will be required to submit a Credit Application and references.
7. ART GUIDELINES/SETUP CHARGES
All Art must be submitted at 300dpi resolution or higher and sized to actual print size. Vector files, such as, EPS, PSD, AI, CDR and PDF are preferred. All art is subject to an art charge if it cannot be submitted in a usable format. An Art fee of $40, per hour, will be charged when Art is received in an unacceptable format.
8. SETUP CHARGES
Various embellishments require that Digitech setup a design to prepare it for production. The Customer will incur the expense of setting up a design. In certain instances, a repeat design will incur a setup charge that is less than the original charge. Even the slightest change to a previously created design will incur a new setup charge. Any files setup by Digitech on behalf of the Customer and consequently requested by the Customer will incur a transfer fee of $45.00 per file.
9. ART APPROVAL
For each embellishment, Digitech will submit a proof (print) or stitch sample (embroidery) for the customer’s approval. It is the customer’s responsibility to verify that all of the information on the proof or stitch sample is correct. This includes, but is not limited to, spelling, grammar, and/or design errors. If an error is found after the order has been approved and produced, Digitech will not be held liable for the cost associated with reproducing the order. Digitech assumes no liability for errors in designs approved by the Customer.
10. OUT OF STOCK ITEMS
Digitech will not be held liable for delays due to manufacturer’s lack of inventory of items ordered by the Customer. In the event an item is found to be back ordered or out of stock permanently the Customer will be notified and provided with alternative options.
11. MANUAFACTURER DEFECTS
Digitech will not be held responsible for garment inconsistencies related to size, colour or construction. The Customer is hereby advised to account for such defects by ordering extra garments.
12. INK COLOR MATCHING
Digitech retains certain stock colours; for an exact colour match please request a list of Pantone matched colours. Pantone colour matches or special order of non-stock colour matches will incur a fee of $15.
13. LOCATION AND SIZE
The Customer will be responsible to provide details regarding embellishment placement and size. If details are not provided, Digitech will embellish in standard locations and sizes.
14. OVER/UNDER
Digitech will not be held responsible for spoilage due to inconsistencies in the embellishment up to 3% of the order total. In some cases, extra garments will be included in an order, at the cost of the Customer. In the event that an order is shorted by the spoilage percentage, a credit will be given to the Customer for those items.
14.1. PLEASE NOTE: If the Customer must have an exact quantity Digitech must be informed in advance to purchase the proper amount to account for spoilage.
15. DIFFICULT ITEMS OR DESIGN PLACEMENT
Digitech requires that a “Check” be made first on some “difficult items or placements” to make sure the item can be embellished. An item or placement that is deemed “difficult” may incur an additional production charge or rejected.
16. ORDER CHANGES
Digitech reserves the right to apply an additional charge of $15, to any additions made to an order, after the initial product is ordered by Digitech. Digitech also reserves the right to refuse any additions made to an existing order depending on the status of that order. If additions can no longer be made to an existing order a new order will be created. Customer acknowledges that any additions to an already existing order nullifies the original delivery date.
17. ALL SALES ARE FINAL
There are no refunds, returns or exchanges on custom decorated items.
17.1. ORDER CANCELLATION
If an order is cancelled by the Customer, a refund will be based on the status of the order. If product required for the order has been procured by Digitech then a 25% restocking fee will be incurred on the value of the items ordered. If the order is complete, no refund will be issued.
17.2. RETURNS
Digitech stands behind our work. We do not offer refunds on any order, however, we will re-do an order that has been deemed incorrect and found to be the fault of Digitech. Digitech must be notified within 24 hours of the delivery of the order that there is a problem with an Order. Once notified, every effort will be made to expedite the replacement order. If the Customer retains the original order, a discount will be given on those goods, otherwise the Customer will return the items within 5 days after notifying Digitech. If items need to be re-shipped, Digitech agrees to cover the shipping using ground ship methods. If the shipping must be expedited, it will be at the expense of the Customer. Any goods being returned after the agreed upon timeframe will be refused unless a prior agreement has been made.
19. SAMPLES
All Samples provided to the Customer, by Digitech, will be paid for by the Customer, and then applied to the Customer’s order. If the Sample(s) is (are) returned, a 25% re-stocking fee will be incurred.
20. SHIPPING
All orders being shipped at the request of the Customer will be at the expense of the Customer. All shipping charges are non-refundable.
20.1.2. SPLIT SHIPMENTS
If a Customer requests an order be split shipped (more than one location), the Customer will incur all shipping costs, in addition to a $10 handling fee.
21. CUSTOMER SUPPLIED GOODS
If the Customer is supplying all or part of the goods in an order, the Customer takes full responsibility for those goods. Digitech will not be liable for any defects or quality of the items provided by the Customer. If the goods are drop-shipped by a Manufacturer, Digitech agrees to “check-in” items as it pertains to the order. The Customer will be notified of any discrepancies in color, size or quantity only. The spoilage over/under terms in Item 14 apply. The Customer is responsible for all shipping costs incurred from Manufacturer drop shipping items to Digitech. Customer supplied goods must be new or washed. We will not accept worn apparel or unwashed apparel.
22. CARE AND WASHING INSTRUCTIONS OF EMBELLISHED ITEMS
All embellished items should be washed with care. All garments should be turned inside out when washing and put through a gentle cycle in cold water only, without chlorine bleach. Only hang dry and do not iron embellishment directly. Following these instructions will provide maximum durability and colourfastness.
23. ACKNOWLEDGEMENT AND AGREEMENT TO TERMS AND CONDITIONS The Customer, by submitting an order, or request for an order, hereby agrees to the Terms and Conditions set forth and acknowledges that they have read and understand the Terms and Conditions outlined in this document.